Blog
In the Community: Looking Back at 2020
IC System’s purpose statement is “Making Collections Better.” This simple statement guides every decision our leaders make and influences every interaction we have with consumers, our clients, and our industry. It also means we strive to improve the lives of people in our community. Our annual In the Community PDF booklet for 2020 showcases how IC
Utility Roundtable Reveals How to Decrease Receivables
Utility organizations faced major challenges at the outset of the pandemic and continue to struggle with the effects today, especially when it comes to recovering past-due accounts. That’s why IC System brought together three experts in utility debt collections on May 18 to discuss these issues in a video roundtable called How Utilities Can Emerge
IC System is a Certified Women-Owned Business Enterprise
The Supplier Clearinghouse for the Utility Supplier Diversity Program of the California Public Utilities Commission has certified IC System as a Women-Owned Business Enterprise (WBE) in 2021 through 2024. “It is my pleasure to announce that IC System has renewed our WBE certification,” said Barbara Erickson, Chairperson of IC System’s Board of Directors. “This is
IC System Receives 2021 BBB Torch Awards for Ethics
The Better Business Bureau (BBB) of Minnesota and North Dakota has awarded IC System with the 2021 Torch Awards for Ethics. The BBB uses the Torch Award for Ethics to recognize “businesses committed to ethical marketplace practices.” IC System is a privately held firm in its third generation of family ownership. It was founded in
Is It Worth Investing in Collection Services?
There are a lot of collection agencies and a lot of collection services out there. Some of them charge upfront fees for their services, and others don’t. Whether you’re just getting started or you’ve worked with collection agencies before, it isn’t easy to know which products or services you should use. And how do you
IC System’s Earth Day and Charitable Giving Event
Earth Day has been celebrated for over 50 years as part of the contemporary environmental protection movement. Today, billions of people the world over celebrate Earth Day in their own way. IC System celebrated on April 22, 2021, with a drive-thru lunch and charitable giving event. Appropriately, the Sun was shining, the grass was green,
The Consumer Experience: A Simple Equation for Better Collections
IC System remains at the forefront of the collection industry because we use consumer experience metrics to gauge performance. Data analysis of call quality scores, combined with our Consumer Satisfaction (CSAT) survey results, shows that the more we improve the consumer experience, the more consumers will likely resolve their past-due accounts. Call Quality (CQ) IC
When should debt collectors be used?
There’s no simple answer to the question, “When should debt collectors be used?” The answer varies for every industry and every business, and sometimes every account. But there are a few general principles that can give your office some insight about when you should send past-due accounts to a collection agency. Here are some considerations:
IC System Leaps at the 2021 Polar Plunge
The weekend is the perfect time to head to the beach. That’s exactly what volunteers from IC System did on Saturday, March 6, in chilly temperatures on a frozen lake. It was the 2021 Polar Plunge in Minnesota, and while it wasn’t prime beach weather, the event was for a great cause. Polar Plunge volunteers
How do I take someone to collections?
If you’re a business and you’ve never hired a collection agency before, you might ask yourself, “How do I take someone to collections?” You probably have plenty of other questions about how the collection process works as well. Here are a few considerations to prepare your office for sending past-due receivables to IC System. When
