Blog
Sound collection techniques in the era of phone scams
When it’s time to telephone consumers to settle a late bill, it’s important to understand the new reality people are living in: Phone scams are becoming more and more prevalent. Even though it’s highly unlikely that scammers are out there impersonating your office, consumers might have their guard up when they hear from you about
IC System at the 2018 Hot Chocolate Run
Volunteers from IC System and our charity group, ECHO (Employee Charitable Help Organization), volunteered for the 2018 Hot Chocolate Run 15k/5k on April 14. Runners started and finished in Boom Island Park in Minneapolis, and then afterward celebrated with some chocolate fondue and other goodies. Sponsored by Allstate, the proceeds for the charitable run were donated to the
Upgrade your dental office payment options
Here’s something you may not realize about Americans: We’re still pretty attached to paper checks, and your dental practice is probably no exception, even if credit card payments are still accepted at the front desk. Still, it’s pretty clear the paper check is on its way out. In one decade, the trusty check has gone from the most
Price transparency: Will it boost your revenues?
Physicians and other healthcare providers want the same thing for their patients: better outcomes and a higher quality of life. To many patients, cost is a barrier to accessing that quality care. And when they do seek it, high bills can undermine their trust in their physician. In 2008, an extensive survey by the NIH showed that
Is your practice preparing for value-based healthcare?
Value-based healthcare seems to be in a holding pattern, thanks to shifts in healthcare policy in Washington. At the same time, many physicians and healthcare executives expect this idea to one day become reality. Even if the change is slow. Some 82 percent of 450 physicians and health plan executives surveyed expect the transition to value-based
Government Collection Best Practices
Government agencies face unique sets of challenges which can prevent them from being run like businesses. But that doesn’t mean government entities that provide utility and other services shouldn’t strive for the sorts of efficiency and revenue maximization that commercial enterprises do. Reassessing your billing strategies with government collection best practices can decrease your volume of
David Gunderson Selected among VHEDC’s 2018 Rising Stars
On Wednesday, March 21, the Vadnais Heights Economic Development Corporation (VHEDC) honored local business leaders and presented awards to several outstanding individuals for their excellence in business and their valuable contributions to the community. At the ceremony, the Rising Stars Award was presented to three emerging professionals in the Northeast Metro area. IC System, whose
Does your practice have the right procedures for patient billing disputes?
Over the past decade, you may have noticed your patients are becoming much more aware and savvy when it comes to this aspect of their healthcare: what it says on the bill. More Americans do have health insurance, but they are also responsible for paying deductibles that can add up to several thousand dollars a year. That
Dental offices: Reduce your accounts receivable
Obviously, no dentist would start drilling without consulting the patient. Yet, a patient caught unaware by a higher-than-expected bill can feel just as betrayed. In 2016, the average dental practice had $47,000 worth of accounts receivable at 90 days or greater, according to a study by Sikka Software. If these are patients that walked out the door
IC System Celebrates 80th Anniversary
Throughout 2018, IC System will celebrate its 80th Anniversary. Ruth and Jack Erickson (picture below with the early IC System crew) founded IC System in 1938 on the guiding principle of giving their customers ethical, honest service. Eight decades and three generations of family ownership later, IC System is still devoted to our niche—being the
