Blog
What does a collection agency do?
Many businesses use a collection agency to help recover their past-due accounts. But what exactly does a collection agency do? The federal government limits the actions of debt collectors with the Fair Debt Collection Practices Act (FDCPA). Even so, collection companies should perform a few basic services to ensure they’re doing everything possible on your
Increase Collections with These 6 Tips for Speaking with Past-Due Consumers
Talking to a consumer about a past-due account is a tricky thing. If you don’t stress the importance of payment enough, you may never get paid. If you come on too strong, you could aggravate your business’ relationship with the consumer. Follow these six steps for recovering delinquent bills, and you’ll find your internal collection
IC System to Take Calls for Children’s Miracle Network Hospitals Radiothon
The event will be broadcasted live from the Gundersen Health System, La Crosse Campus, Clinic Lobby. Tune in on these local stations: Kicks 106.3, MeTV, and Magic 105. Local listeners can hear stories and live interviews from local families who have been assisted by CMN hospitals in the past. Their inspiring stories have encouraged listeners
IC System Named BBB Torch Awards for Ethics Finalist
The Better Business Bureau® of Minnesota and North Dakota has announced IC System as one of their finalists for the 2019 BBB Torch Awards for Ethics. The distinguished honor shines a spotlight on businesses in Minnesota and North Dakota that demonstrate “a strong commitment to ethics and integrity in every aspect of their day-to-day operations and
Helping Health Systems Find Lost Reimbursement & Revenue
There was a story out of Arizona recently about a patient with a hefty bill for healthcare services, and because he couldn’t afford to pay it outright, he was forced to sell his collection of X-Men comic books to resolve the matter. As a former comic book collector, my heart nearly broke. When you read
Debunking Some Government Collection Agency Myths
Many factors go into keeping a government agency’s budget balanced, and there are many potential events that could put a budget out of balance. Despite the best effort of state and municipal budget officers, unforeseen and oftentimes external events such as severe weather and disasters, commodity prices, and federal policy changes can place unwelcome stress
A Story about Why Your Business Needs a Collection Agency
I recently discovered that most small businesses don’t realize the importance of working with a collection agency. A friend of mine, let’s call her Daisy, is a master gardener, and she runs a landscaping and custom gardening business. She likes working outside and having the freedom to accept jobs whenever she wants. Like a lot
States Prepared for a Recession
As has been previously discussed in this space, many indicators point to a recession descending upon the American economy sometime within the next couple of years. Of course, a recession is an unpleasant topic to think about, but the economy is cyclical, and occasional recessions are inevitable. Given this inevitability, it is important for government
Star Tribune Names IC System a 2019 Top 150 Workplace
IC System has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune. A complete list of those selected is available at StarTribune.com/topworkplaces2019 and was also published in the Star Tribune Top Workplaces special section on Sunday, June 16. John Erickson Jr., the President and CEO of IC System, said, “We
IC System’s New Survey Listens to Consumer Feedback
IC System has a new consumer survey known as CSAT, short for Consumer Satisfaction. This post-call survey helps IC System gauge whether consumers who have been submitted into collections feel that our company’s representatives have met their needs and treated them with respect. The survey, unprecedented in the collection industry, asks consumers for their feedback
