Author: Brian Eggert
IC System Named BBB Torch Awards for Ethics Finalist
The Better Business Bureau® of Minnesota and North Dakota has announced IC System as one of their finalists for the 2019 BBB Torch Awards for Ethics. The distinguished honor shines a spotlight on businesses in Minnesota and North Dakota that demonstrate “a strong commitment to ethics and integrity in every aspect of their day-to-day operations and
Helping Health Systems Find Lost Reimbursement & Revenue
There was a story out of Arizona recently about a patient with a hefty bill for healthcare services, and because he couldn’t afford to pay it outright, he was forced to sell his collection of X-Men comic books to resolve the matter. As a former comic book collector, my heart nearly broke. When you read
A Story about Why Your Business Needs a Collection Agency
I recently discovered that most small businesses don’t realize the importance of working with a collection agency. A friend of mine, let’s call her Daisy, is a master gardener, and she runs a landscaping and custom gardening business. She likes working outside and having the freedom to accept jobs whenever she wants. Like a lot
Star Tribune Names IC System a 2019 Top 150 Workplace
IC System has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune. A complete list of those selected is available at StarTribune.com/topworkplaces2019 and was also published in the Star Tribune Top Workplaces special section on Sunday, June 16. John Erickson Jr., the President and CEO of IC System, said, “We
IC System’s New Survey Listens to Consumer Feedback
IC System has a new consumer survey known as CSAT, short for Consumer Satisfaction. This post-call survey helps IC System gauge whether consumers who have been submitted into collections feel that our company’s representatives have met their needs and treated them with respect. The survey, unprecedented in the collection industry, asks consumers for their feedback
New Cybersecurity Breaches, New Reasons to Check Your Security Posture
A number of recent security breaches serve as a reminder that your cybersecurity posture should be a primary concern for your office, regardless of your business’ size or industry. A medical group in California recently had the protected health information of nearly 200,000 patients exposed because of a computer virus. It’s a story that stresses
IC System Acquires New Security Certifications
Every time another company announces a major security breach, resulting in millions of consumers with stolen data, the importance of cyber security grows in the eyes of IC System’s clients. How can they be sure they’re working with a partner who has the right cybersecurity strategy to prevent such a breach? There’s always a new
Let’s Be Honest About Debt Collection
One of the most complained about industries in the United States is debt collections according to the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). No one wants to be called by a debt collector, even if there’s a legitimate reason for the call. The nature of the situation is bound to
Facing Facts: Adapting to Patient Consumerism with Debt Collection Help
Given the rise of patient consumerism, being a physician or member of a practice now means you are split between two roles. The primary role involves what one traditionally thinks about when they think of a doctor, patient care. You encourage, preserve, and restore the health of your patients. But in recent years, you have
Bridge the gap: A dentist’s guide to helping patients accept treatment
Sometimes, patients choose to put off or opt out of dental care. Certainly, a root canal or new crown is no one’s idea of a fun-filled day. But something else is standing in their way: the price tag. This guide can help you lead the conversation to help patients understand the value of dental care,
