Blog

Debunking Some Government Collection Agency Myths

Many factors go into keeping a government agency’s budget balanced, and there are many potential events that could put a budget out of balance. Despite the best effort of state and municipal budget officers, unforeseen and oftentimes external events such as severe weather and disasters, commodity prices, and federal policy changes can place unwelcome stress Read more…

A Story about Why Your Business Needs a Collection Agency

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I recently discovered that most small businesses don’t realize the importance of working with a collection agency. A friend of mine, let’s call her Daisy, is a master gardener, and she runs a landscaping and custom gardening business. She likes working outside and having the freedom to accept jobs whenever she wants. Like a lot Read more…

States Prepared for a Recession

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As has been previously discussed in this space, many indicators point to a recession descending upon the American economy sometime within the next couple of years. Of course, a recession is an unpleasant topic to think about, but the economy is cyclical, and occasional recessions are inevitable. Given this inevitability, it is important for government Read more…

Star Tribune Names IC System a 2019 Top 150 Workplace

IC System has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune. A complete list of those selected is available at StarTribune.com/topworkplaces2019 and was also published in the Star Tribune Top Workplaces special section on Sunday, June 16. John Erickson Jr., the President and CEO of IC System, said, “We Read more…

IC System’s New Survey Listens to Consumer Feedback

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IC System has a new consumer survey known as CSAT, short for Consumer Satisfaction. This post-call survey helps IC System gauge whether consumers who have been submitted into collections feel that our company’s representatives have met their needs and treated them with respect. The survey, unprecedented in the collection industry, asks consumers for their feedback Read more…

Ongoing Economic Growth Not Benefiting Everyone Equally

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The American economy continues to hum along and grow at historic rates. If the current period of economic expansion continues past this coming July, it will become the longest stretch of continuous economic growth on record, surpassing the spell of growth in the 1990s spurred by the tech boom. 2018 saw an average unemployment rate Read more…

New Cybersecurity Breaches, New Reasons to Check Your Security Posture

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A number of recent security breaches serve as a reminder that your cybersecurity posture should be a primary concern for your office, regardless of your business’ size or industry. A medical group in California recently had the protected health information of nearly 200,000 patients exposed because of a computer virus. It’s a story that stresses Read more…

IC System Promotes VP of Sales for Financial Services

robin-borneman-IC System

IC System, one of the largest collection agencies in the United States, is pleased to announce Robin Borneman as Vice President of Sales. Robin will expand IC System’s nationwide presence in the financial services industry. Robin comes to the role with three years of experience at IC System and nearly 20 years of experience in the collection industry. Her background Read more…

Writing an RFP with a Focus on Resident-Friendly Collections

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If you’re in the purchasing or finance department for a government entity, you may find yourself issuing a solicitation for collection services. Whether it’s for county-provided utilities, municipal parking violations, or any other collection needs, governments at all levels have debt to collect from their residents. But how do you ensure that your debt will Read more…

IC System Acquires New Security Certifications

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Every time another company announces a major security breach, resulting in millions of consumers with stolen data, the importance of cyber security grows in the eyes of IC System’s clients. How can they be sure they’re working with a partner who has the right cybersecurity strategy to prevent such a breach? There’s always a new Read more…