Blog

States Prepared for a Recession

As has been previously discussed in this space, many indicators point to a recession descending upon the American economy sometime within the next couple of years. Of course, a recession is an unpleasant topic to think about, but the economy is cyclical, and occasional recessions are inevitable. Given this inevitability, it is important for government Read more…

IC System’s New Survey Listens to Consumer Feedback

IC System has a new consumer survey known as CSAT, short for Consumer Satisfaction. This post-call survey helps IC System gauge whether consumers who have been submitted into collections feel that our company’s representatives have met their needs and treated them with respect. The survey, unprecedented in the collection industry, asks consumers for their feedback Read more…

IC System Promotes VP of Sales for Financial Services

IC System, one of the largest collection agencies in the United States, is pleased to announce Robin Borneman as Vice President of Sales. Robin will expand IC System’s nationwide presence in the financial services industry. Robin comes to the role with three years of experience at IC System and nearly 20 years of experience in the collection industry. Her background Read more…

Writing an RFP with a Focus on Resident-Friendly Collections

If you’re in the purchasing or finance department for a government entity, you may find yourself issuing a solicitation for collection services. Whether it’s for county-provided utilities, municipal parking violations, or any other collection needs, governments at all levels have debt to collect from their residents. But how do you ensure that your debt will Read more…

State Tax Revenues Continue to Grow

Another strong showing for state tax revenue in the third quarter of 2018 meant that all but five states saw a rise in those revenues, according to figures from the Pew Charitable Trusts. Furthermore, the strong quarter implies that 41 states have now seen their tax collections recover to their pre-recession inflation-adjusted peaks. That figure Read more…