Small and Medium Business

Our Foundation: Small and Medium Business

IC System was founded in 1938 on the guiding principle to deliver ethical, effective business collection services to businesses on Main Street, America. Though today we have expanded our client base to include larger industries and corporations, our foundation is comprised of thousands of small and medium-sized businesses that range through a number of industries and span all fifty states. This diversity of clients, as well as specialization of the assigned staff in our Main Street Recovery Services division, makes IC System uniquely versed in all industries. Want to know more? Learn more about IC System and How it Works.


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Our Offerings

To recover past due accounts, you need a small business collections partner who works with your consumers, negotiates payment, and maintains your customer relationships. IC System is big enough to meet your needs through our variety of resources and innovative technologies, yet not so big that we can’t move fast and provide tailor-made solutions. Our profit recovery services also feature a number of effective services and options:

Online Tools:

IC System’s Online Tools provide a secure and convenient way of managing your outstanding receivables. Our Online Tools are free and easy-to-use. These secure Web-based tools enable clients to:

• Submit debts for collection 24/7
• View the status of debts
• Generate reports
• View statements
• Report payments

Credit Reporting:

Our debt collection agency for small businesses will report your non-paying accounts with balances over $50 to the national credit bureaus. Credit reporting can provide a crucial incentive to consumers resolving their past-due accounts. Although reporting directly to the bureaus is generally not a feasible option for healthcare providers, it remains an effective tool for those eligible.

Credit Monitoring:

IC Systems’ collection agency for small businesses will list accounts $100 or more for credit monitoring during which time they will be monitored for changes in the consumer’s credit profile. These changes may indicate an ability to pay and include, but are not limited to, the opening of a new trade line, indication of a loan being paid, or similar noteworthy credit event.

Non-Litigation Attorney Referral (N-LAR):

After IC System works your accounts for 180 days, we will forward qualifying (>$100.00) accounts to an independent attorney. Since all N-LAR communications (calls/letters) are from an attorney, they very often generate payments. IC System maintains a national network of attorneys, all of whom completed a thorough screening process by our team. All attorneys must be bonded by a lawyer listing service such as The General Bar and/or American Lawyers Quarterly. We only use attorneys who have a proven track record regarding collections and provide timely communication. As we assess attorney performance, our network evolves.

Litigation Referral:

Typically after N-LAR services, IC System will review an account to determine of Litigation is a viable option for collection. If this is the case, IC System will make a recommendation for Litigation to your office. The account will be assigned to an attorney and pursued for resolution or judgment.

Your Recovery Solution

Small and Medium Business Experience

IC System specializes in providing effective, affordable collection services for small- and medium-sized businesses across the country. Since our inception in 1938, small businesses have been our bread and butter. We serve more than 7,000 businesses just like yours, all worked by specialists in our Main Street Recovery Services division.

Small and medium businesses will benefit from IC System’s vast experience. Though our corporate offices are located just outside of St. Paul, MN, we are a national agency. Your business will receive our hands-on service as if we were right next door. As a small- or medium-sized business, you also receive access to our Online Client Tools, which allow you to access your inventory 24/7, submit new debts for collection, generate reports, and communicate with our helpful Client Service staff.

Our customized strategy applies advanced analytics to your inventory to develop an approach best suited to your accounts, no matter your size or how many accounts you have. IC System ensures you receive intelligent and effective work effort for the best results. Experience the IC System difference today.

Pest Control

IC System has worked with hundreds of pest control companies nationwide for over five decades. We keep a close eye on the latest developments in the pest control industry to offer you the best, most informed collection service. Find out why IC System remains a smart and effective solution for an industry that has a higher rate of collection than most.

Veterinary Medicine

Veterinary medicine remains one of the most defaulted of all healthcare industries. IC System has been serving veterinary offices since our inception, and we know that getting paid for the services you provide is (almost) as important as keep our dear animal friends healthy. Let IC System take care of unpaid pet owner accounts; you take care of the pets.


Chiropractors are affected by bad debt often in a very direct way, especially smaller practices. Every unpaid account can impede your office from running smoothly. IC System works with hundreds of chiropractors across the country to recover past due accounts. Our highly trained patient financial counselors will recover your past due accounts, and most importantly, maintain your valuable patient relationships while doing so.


IC System’s vast experience in the healthcare industry includes several hundred clients in the optometry field. Our patient financial counselors have been trained to talk to your patients intelligently about insurance and other optometry-specific concerns, using a patient-friendly approach to help recover your accounts receivable and preserve your patient base.