Closing the Books
Welcome to Closing the Books, a podcast by IC System, your trusted subject matter expert for debt collection solutions. Join us as we discuss the biggest trends and topics in debt collection and explore account recoveries in an uncertain future.
Collecting Healthcare Debt in Highly Regulated Conditions
Mar 12, 2024Michelle Dove, IC System's Corporate Counsel and Chief Compliance Officer, discusses the complexities of healthcare debt collection in light of recent regulatory updates.
IC System’s DebtNext dPlat Certification
Dec 18, 2023DebtNext joins the podcast to discuss how IC System recently became the first vendor certified for DebtNext under their new accreditation program - dPlat.
Making Government Collections Better
Nov 16, 2023Host Gabrielle Bejarano speaks with Lynn Krenz, an Operations Manager at IC System responsible for the government sector of business.
Why Small Businesses Need To Manage Debt
Sep 27, 2023Closing the Books guests dive into why focusing on debt collection can be difficult for small businesses and how IC System can help.
What’s a Nice Guy Doing in Collection Sales?
Sep 01, 2023Al Oberdick, a district sales manager with decades of experience at IC System, talks about his journey into debt collections.
Overcoming Debt Collection Challenges in 2023
Jun 06, 2023Host Gabrielle Bejarano talks with T.J. Lee about debt collection challenges and how collection agencies adapt to new regulations and consumer habits.
InstiCollect Overview with Lee Brockney
Apr 15, 2023Host Eric Johannes and guest Lee Brockney discuss how IC System used innovation and 85 years of debt recovery experience to create their new offering, InstiCollect.
IC System Core Values in Action
Apr 07, 2023Bart Shea, VP of Client Development with IC System, shares how IC System continues to uphold its core values and how he built his career.
Staying on the Cutting Edge with the HFMA
Mar 15, 2023President of the Virginia-Washington DC Chapter of HFMA, Mary Prendergast, discusses the HFMA and its benefits to the healthcare industry's finances.
Collections Overview with IC System Director of Operations
Feb 16, 2023Host Eric Johannes speaks with Nate Welbig, Director of Operations at IC System, about his journey to a career in collections.
The Challenges of Debt Collection in 2023
Jan 16, 2023President and CEO of IC System, John Erickson, talks about the challenges of debt collection for the previous years, rolling into 2023.
Medical Debt Collection Boot Camp: Collect Successfully, and Legally, in 2023
Jan 03, 2023IC System's medical debt collection boot camp will help prepare you for the current and future challenges in debt collection.
Affordable Debt Collection Services with InstiCollect
Dec 09, 2022Bryan Campbell, Business Development Manager at IC System talks about the options for affordable debt collection services with InstiCollect.
Changes to Credit Reporting in the Healthcare Industry
Nov 18, 2022Michelle Dove provides insight into the three main changes currently happening for healthcare debt and how this will impact patients and medical providers.
Tax Season for Utilities
Nov 03, 2022Karen Jonas offers her insights into accounts receivables within the utility industry and gives actionable strategies for companies to collect debts.
Security and Compliance in the Collection Industry
Aug 31, 2022Michelle Dove, Corporate Counsel and Chief Compliance Officer, IC System, spoke with Tyler Kern about the importance of security and compliance measures within the debt collection industry.
How Does a Debt Collection Company Innovate?
Jul 27, 2022Tyler Kern and Lee Brockney, Manager of Financial Planning and Analysis and Chairman of the Innovation Committee discuss how IC System encourages innovation daily within their employees and how covid was a positive catalyst for new processes.
Working with Utility Companies on Debt Collection
May 23, 2022Karen Jonas, SVP of Business Development at IC System, discusses why utility companies should consider additional debt collection tiers after primary to recoup funds.
How Regulation F is Reshaping the Debt Collection Industry
May 09, 2022IC System's Michelle Dove, Corporate Counsel and Chief Compliance Officer, discusses how the debt collection process has changed through the implementation of Regulation F.
Realistic Expectations for Working with a Debt Collection Agency
Apr 19, 2022In general, the debt collection industry suffers from a poor reputation. And the idea that a consumer in debt could describe their experiences working with a debt collection agency as positive is strange to many people. Closing the Books host Tyler Kern spoke with Brian Eggert, Marketing Specialist at IC System about these various perceptions
National Licensure in the Collections Industry
Mar 16, 2022Chris Morris, VP of Client Success at IC System, spoke with Tyler Kern about the ins and outs of being nationally licensed in the collections industry.
Tips for Small Business When Submitting Debt to a Collection Agency
Feb 22, 2022Listen to IC System's podcast about how businesses can improve debt collection rates by changing how and when they send debt to their agency.
Creating a People-Focused Culture in Debt Collection
Jan 31, 2022Joe Erickson, Director of HR at IC System, speaks to Closing the Books about creating a positive culture in the collection industry.
Optimizing AR Recoveries During Tax Time
Jan 18, 2022“From an activity standpoint, tax time is a seasonal lift. Inbound volumes are up over 10%, conversion rates by 7%, and payment size by 20%.”
How Data Impacts Collection Performance
Dec 16, 2021Mike Selbitschka, VP of Operations, discusses the impact of data on collection performance.
Debt Collection Through the Years at IC System
Dec 01, 2021Host Eric Johannes talks to veteran collection representative Kay Drinkwitz about her long career at IC System.
How to Keep up with Regulatory Change in the Collections Industry
Nov 15, 2021Chief Compliance Officer and Corporate Counsel Michelle Dove discusses how she keeps an eye on regulatory change in the collections industry.
Using A Business Adviser to Improve A Healthcare Practice
Oct 15, 2021IC System's Mary Prendergast, Vice President of Business Development, and Gary Meza, CEO, and Owner of GTM Medical Consulting, discuss how healthcare organizations can offload their administrative tasks to a business advisor.
How Government and Utilities Organizations can Write Better RFPs
Sep 16, 2021IC System Proposal Manager Mark Pollard provided insights into what vendors like IC System look for in a well-written RFP that helps them communicate how their solutions will make a perfect fit for a prospect’s business.
Why Winning the BBB’s Torch Award for Ethics Is Important for IC System
Aug 17, 2021The BBB's Torch Award for Ethics showcases businesses operating ethically. Torch Awards criteria include how companies treat customers, vendors, and employees. IC System won the award in 2021.
How a Collection Partner Helps Utilize Healthcare Offices’ Limited Resources
Jul 16, 2021Mary Prendergast, VP of Business Development, and Tony Sowden, Healthcare Client Success Manager discuss how healthcare offices can lean on trusted agency partners to improve collection efforts.
Patient Advocacy in Healthcare from the Provider to Collections
Jun 15, 2021Kristina Gursky, Director of Healthcare Client Success at IC System, and Kenny Koerner, Director of Revenue Cycle at CGH Medical Center, talk about patient advocacy in 2021.
How Utilities Can Decrease Their Accounts Receivable
May 17, 2021Karen Jonas and Eric Port discuss ways utilities can emerge from the COVID-19 pandemic and decrease their accounts receivable.
Scorecards for Success in Debt Collection
Apr 16, 2021IC System's Mike Selbitschka talks about the importance of scorecards to measure success in the collections industry.
Inside IC System’s Successful Partnership with Genomind
Mar 15, 2021Bryan Campbell, Business Development Manager with IC System, and Tom Hess, Senior Vice President and Chief Financial Officer of Genomind, join Tyler Kern to discuss the companies’ successful working relationship forged during the COVID-19 pandemic.
How Collection Agencies Can Benefit from Customer Satisfaction Surveys
Feb 15, 2021Tyler Kern and IC System’s Tim Scholl dive into the findings from the company’s customer satisfaction surveys and how the responses have helped improve the collection agency as a whole.
Compliance and Risk Management in the Collections Industry
Jan 18, 2021Michelle Dove wears a lot of hats as a General Counsel and Chief Compliance Officer for IC System. Dove shared her thoughts and experiences on compliance and risk management challenges in a collection agency setting.
How to Manage a Collection Agency Successfully
Dec 15, 2020Karen Jonas, Senior Vice President of Field Sales for IC System, and Thom Majka, Director of Business Development, DebtNext, discussed the partnership between the collection agency and software platform provider and how this bond makes success at IC System possible.
Training and Developing Representatives to Succeed
Nov 17, 2020To create a winning formula for a compassionate and empathetic approach to the collections’ process, Allison Johnson, Training & Development Manager at IC System, knows the secret is in training.
Choosing The Right Collection Agency Partner
Oct 19, 2020On this episode of Closing the Books, IC System's Vice President of Client Success, Chris Morris, discusses using a collection agency is an extension of your business
Winning with Compassion in Healthcare Collections
Sep 24, 2020On this episode of Closing the Books, Kristina Gursky discusses IC System’s approach to collections in the healthcare industry.
What Businesses Should Seek Out when Choosing a Collection Agency
Sep 15, 2020Debt collection isn’t new business. It has evolved dramatically since IC System’s founding over 80 years ago. With regulations, technology and a changing economy, organizations need a debt collection partner they can trust. Bryan Campbell, Business Development Manager of IC System, shared his expert advice for those that need help with receivables.
A Different Approach for Collection Agencies
Aug 27, 2020John Erickson, President and CEO of IC System, believes there’s a compassionate way to approach the collection agency business.
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